Shipping & Returns

***HOLIDAY DELAYS on WEB ORDERS***

Please keep in mind that during the busy holiday season our fulfillment and carriers may experience delay in delivery and the tracking information they provide may not stay updated as quickly.

Shipping

We strive to fulfill your web order within 2 business days of receipt. Orders exceeding $99 within Canada before taxes ship free (unless your order is greater than 40lbs); all other orders are charged according to courier shipping quotes provided at checkout.

*Oversized, heavy (over 40lbs) or beyond destination shipments may incur additional shipping charges. Items below 150 lbs will ship via a courier service; items above 150 lbs or over-sized items will ship via a freight service and may also incur additional shipping charges.

You will be contacted by a member of our team in the case that your order should incur extra shipping charges.

Note that we require a signature on every order that we ship out. If you would like a delivery without signature, please contact us and we will try to accommodate you if possible to do so.

Billing and Shipping Addresses

Please note we will only ship to addresses where your credit card has been authenticated and verified. For security reasons, all orders that are placed on the Atlas or FestoolShop websites can only be delivered to the billing address of the credit card used to process the payment.

When Will My Credit Card Be Charged?

Your credit card will not be charged until your order ships. We do a credit card verification process which then pre-authorizes your credit card.

Telephone Orders

Telephone orders made by calling our stores are not eligible for free shipping and will be charged a shipping charge accordingly. You will be notified of this charge before we ship the order to you.

International Orders

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please Contact Us if you have any concerns.

A note to our American and other international customers; please do remember that we are in another country. As such, your order may incur additional duties, taxes and brokerage fees that are not included in our shipping costs. These additional taxes and duties are not the responsibility of Atlas Machinery, and we are unable to make estimations on these possible charges. Be prepared to pay these fees at the point of delivery of your order. Note as well that we do not charge US state taxes, and these are also collected at the point of delivery.

Should you refuse an international shipment at the time of delivery, Atlas Machinery reserves the right to refund the amount of the refused order, deducting the shipping and payment gateway fees associated with the order.

All orders are charged in Canadian dollars; any exchange rate between currencies is calculated by your financial institution or credit card at the time of the transaction.

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund (excluding shipping); cutting tools, abrasives, lasers or replacement parts cannot be refunded. Items returned after 30 days can be exchanged for store credit and may incur a restocking fee.

We'll also pay the return shipping costs if the return is a result of our error (receipt of an incorrect or defective item, etc.). If you need to return an item, please Contact Us as soon as possible with your order number and details about the product you would like to return. We will respond in a prompt manner with instructions on how to proceed.

You should expect to receive your refund within 3 business days after we receive the returned product at our store. Refunded purchases may take several days for your financial institution to process.