COVID PANDEMIC ORDER FULFILLMENT UPDATES
Please expect delays. Given the current pandemic, we are taking all necessary precautions to ship and have orders picked up as safely and efficiently as possible. Your patience is appreciated while we fill all orders.
Due to increased volume and safety measures, we are shipping as quickly as possible. Orders are temporarily shipping 5-10 business days upon receipt for in stock items (due to holidays). Please be aware that some of our suppliers are now experiencing fulfillment issues. There is a possibility that your item is currently unavailable without an estimated time of arrival. If there is an issue with your order a member from our customer service team will email or call you 5-10 business days after your order has been placed.
We appreciate all of your patience, understanding, and business during the current situation. All the best to you and your families, stay safe.
The Atlas Team
We strive to fulfill your web order within 3-5 business days of receipt. Orders exceeding $149.00 within Canada (before taxes) ship for free*. All other orders are charged according to courier shipping quotes provided. You will be contacted by a member of our team in the event that your order should incur extra shipping charges.
*Oversized, overweight (greater than 40lbs) or beyond destination shipments may incur additional shipping charges. Items below 150 lbs will ship via courier. Orders exceeding 150 lbs or over-sized items will be shipped by our freight service and will incur additional shipping charges. We reserve the right to, with consent, apply shipping charges as we see fit.
Note, a signature is required upon receipt of a package.
****Please note - Should an order be returned to us, unclaimed, a refund will be issued less a restocking/return shipping fee - which is determined at time of processing and varies depending upon shipment***
Most orders are shipped courier via Purolator or Canada Post. Any orders exceeding 140 lbs will be shipped by truck.
When Will My Credit Card Be Charged?
A pre-authorized charge is obtained from the paying credit card at check-out. A pre-authorization reserves the funds until they are captured when your order is processed.
If an order is cancelled before it is shipped, we will void the pre-authorization. The funds will be reissued to the paying credit card. However, processing time varies depending on the card issuer - it may be several days before these funds are accessible. Please contact the card issuer to obtain the status of a cancelled pre-authorization.
Please ensure shipping addresses are complete and accurate when checking out. Buzzer codes and unit numbers must be clearly indicated. Email address and phone numbers must also be current. Our carriers are particularly adamant that all shipping details are correct. Failure to do so may result in delayed deliveries, failed deliveries or additional address correction fees.
We can ship to virtually any address in the world. Note, regional restrictions/regulations apply. We are NOT responsible for duties or brokerage. These fees are due upon receipt of an order.
For orders exceeding $1000.00, we are able to provide brokerage/duties estimates. A docking fee may be applied if orders are delayed due to arrangement or payment of taxes. We require a deposit, prior to shipment, for possible docking fees.
Should you refuse an international shipment, Atlas Machinery reserves the right to refund the amount of the order, less shipping, duties, brokerage and payment gateway fees associated with the order. Returned international orders are subject to an additional 15% restocking fee.
All orders are charged in Canadian Dollars. Exchange rates and international order fees are assessed and applied by your financial institution.
Telephone orders are not eligible for free shipping. Shipping quotes can be obtained by a member of our customer service team.
Unfortunately, not all orders arrive in the condition that they left our warehouse. Please contact customer service, immediately, if your order appears damaged. Do not sign for the package until we’ve been contacted. If your order has been affected by concealed damage, please contact us once the package is opened. We will require pictures and other details to ensure proper resolution.
You may return most new, unopened items within 30 days of delivery for a full refund (excluding shipping). Cutting tools, abrasives, precision products, lasers, machinery, safety gear (including masks), gas tools, gas products, lubricants, liquids, special-ordered items or replacement parts cannot be refunded and are considered final sale, without exceptions. Items returned after 30 days can be exchanged for store credit and may incur a restocking fee.
If you wish to return an item, please email email@example.com with your order number and details about the product you would like to return. We will respond within 24-48 business hours with instructions on how to proceed. An RMA and return way-bill will be issued by our team and is required for a refund. Returns may take 3-15 business days to process. All RMAs incur shipping and processing fees. If you ship something on your own accord Atlas is not liable even if something is showing delivered or signed for.